Skip to Content

Phyo Wai Htoo

10160, Bangkok, Thailand | +66 0646794246 | [email protected] | https://linkedin.com/in/phyowaihtoo | https://phyowai.odoo.com

Professional Summary

A dedicated and experienced IT professional with a strong background in quality assurance, project management, and software development. Possesses over 10 years of experience ensuring product quality, defining robust processes, and leading cross-functional teams to deliver high-quality digital products. Expertise in Agile methodologies (Scrum), system analysis, and compliance, with a proven ability to bridge technical and business requirements to achieve exceptional results, resulting in a user base of over 1.2 million.

Skills

Quality Assurance & Testing: Quality Management, Test Planning & Strategy, Bug Tracking (JIRA), System Analysis, User Acceptance Testing (UAT), Performance Monitoring, Compliance & Regulation (KYC, AML)

Agile & Project Management: Agile Methodologies (Scrum, OKR), Project Management, Team Leadership, Cross-functional Collaboration, Process Improvement, KPI Definition

Technical: Full-stack Development (PHP, Codeigniter, Laravel, AngularJS 1, Ionic, Apache Cordova), NodeJS, ExpressJS, Socket.io, Vagrant, AWS, SOAP

Professional Experience

Head of Digital Product Management and Technology | My-Medicine (KBZ Bank), Myanmar

  • December 2023 – Present

  • Led the digital transformation of inventory management from a manual WooCommerce/Excel system to a fully automated Odoo solution, driving operational efficiency.

  • Spearheaded the Digital Health Platform within KBZPay, revising user journeys that resulted in a 10-fold increase in successful teleconsultation bookings.

  • Expanded the platform's reach by successfully implementing the solution into multiple fintech apps and growing the registered user base from 30,000 to 1.2 million in two years.

  • Transformed the doctor portal from a basic web-based version into a PWA, Android, and iOS app, and implemented an AI feature to summarize patient symptoms.

  • Developed and implemented the Hospital Management and Health & Wellness systems from ideation to final product, including feature roadmaps and business plans.

  • Integrated advanced Twilio video call functionality, adding features like background filtering and auto-disconnection to enhance the user experience.

  • Developed custom Odoo modules and external systems to meet specific business requirements, leading the technology strategy for effective and customized solutions.

Senior Product Manager | KBZ Pay (KBZ Bank), Myanmar

  • September 2022 – December 2023

  • Led the transformation of web services into mini-apps within the KBZPay ecosystem, improving user accessibility and engagement while ensuring strict adherence to KYC and AML regulations.

  • Successfully transitioned business initiatives from initial venture funding to profitable, standalone business units.

  • Built a scalable and reliable foundation for vertical services within the bank’s fintech and core banking architecture, with a focus on stability and long-term quality.

  • Applied analytics to monitor health service usage and transaction success rates, identifying and resolving quality issues to optimize the user experience.

  • Collaborated with compliance and risk teams to ensure all KYC, AML, and onboarding flows met strict Central Bank regulations, thereby ensuring system integrity.

Strategic Planner & Product Owner | Funcreate Myanmar Co., Ltd, Myanmar

  • February 2019 – August 2022

  • Hired for a key strategic role based on a proven track record of successful game distribution in the Myanmar market.

  • Pioneered the market entry strategy for the Myanmar gaming sector, which was in its infancy. This involved a multi-stage process, beginning with thorough market analysis.

  • Strategized and executed comprehensive market research by collaborating with MSR to analyze the distinct behaviors of rural and urban mobile gamers, ensuring a data-driven approach to product development.

  • Managed multiple stakeholders, including international developers and internal teams, to align on product milestones, development goals, and launch timelines.

  • Successfully localized and published three key platforms—one popular game from the region, one gaming social media platform, and one esports platform—to meet the unique needs and acceptance of the Myanmar market.

  • Implemented a successful market acceptance strategy through beta releases of games and social platforms to gather user feedback and ensure a smooth, high-impact official launch.

  • Continuously monitored regional (SEA, Asia) and local market trends to maintain a competitive advantage and inform ongoing product strategy.

Project Manager and Software Development Manager | Frobo Myanmar & GZ Ltd, Myanmar

  • February 2017 – February 2019

  • Led the full-stack development of a Mobile Banking App for Tomatobank Japan, managing project scope, timelines, and resource allocation to ensure on-time delivery.

  • Managed the setup of game events for gacha systems based on stakeholder proposals, leveraging skills in PHP, JavaScript, and JSON to prepare for UAT and production.

  • Architected and developed a real-time chat system for a career portal, enabling seamless communication between job seekers and recruiters using NodeJS, ExpressJS, and Socket.io.

  • Managed the User Acceptance Testing (UAT) process for weekly game event releases on the Mixi social media platform in Japan, achieving a production environment with over 98% fewer issues.

  • Spearheaded the development of a custom CMS system for event management and an agency portal, utilizing a tech stack of Laravel, AngularJS 1, and MySQL.

  • Managed a team of developers, conducting code reviews and mentoring to enforce best practices and ensure high code quality.

  • Facilitated stakeholder communication, providing regular project updates and ensuring alignment on project goals.

Assistant Project Manager and Full Stack Developer | BOD Company, Myanmar

  • May 2016 – February 2017

  • Led the full-stack development of a hotel booking system for the Flymya travel portal, enhancing e-commerce functionality and user experience.

  • Engineered and developed a Big Data system for airline analytics, providing key business insights and data-driven decision-making capabilities.

  • Designed and implemented a full-stack amusement park ticketing app for WaterBoom, utilizing Ionic with AngularJS and seamlessly integrating it with the travel portal.

  • Architected and designed the database and API for Myanmar's first food ordering system, Yangon Door to Door and Mandalay Door to Door, establishing a scalable and robust foundation.

Application Coordinator and Software Engineer | Myanmar Network, Myanmar

  • March 2013 – April 2016

  • Served as a core technician for Myanmar’s first MMORPG game server, pioneering digital gaming in the region.

  • Integrated the game with a Codeigniter-based web service to introduce critical monetization features, including a member system, auction house, and a digital currency and betting system.

  • Developed and implemented an e-commerce system connected to in-game, physical, and digital item sales, driving new revenue streams.

  • Engineered an analytics and transaction log system to monitor digital currency usage and provide valuable business insights.

  • Designed and developed a mobile app using Ionic and Apache Cordova for enhanced user accessibility.

  • Managed server infrastructure and ensured stable API and SOAP command connections between the game server and web services.

IT Marketing Executive and Consultant | Information Matrix Co., Ltd, Myanmar

  • May 2011 – January 2013

  • Pioneered market development by identifying and engaging potential clients for website and software solutions in a nascent digital market.

  • Provided strategic consultation and advisement to companies on leveraging digital platforms (websites/software) for business expansion and market reach.

  • Developed tailored proposals for digital solutions, effectively communicating value propositions to secure new client agreements.

  • Acted as a crucial liaison and bridge between clients and the internal development team, ensuring seamless communication, requirement translation, and project status follow-up from inception to completion.

  • Managed client expectations and fostered strong relationships throughout the project lifecycle, ensuring client satisfaction and project success in a rapidly evolving market.

Freelance Projects

  • Quiz System Development | Livolin Myanmar (Mega Myanmar)

    • Designed and developed a comprehensive quiz system for livolinmyanmar.com, enhancing user engagement and brand interaction for a major corporate client.

  • Laboratory Management System (LMS) | KNS Laboratory, Mandalay

    • Developed a complete Laboratory Management System, encompassing inventory management, sample storage and tracing, and integrated accounting functionalities to streamline operations and improve data accuracy.

Education

B.A. in English

  • Yangon West University

  • 2009-2012

Courses & Training

  • Project Management Professional Preparation Course (PMP, PSM) (Jan 2022)

  • Digital Product Management | University of Virginia (March 2024)

  • Introduction to User Experience Design | Georgia Institute of Technology (Feb 2024)